Microsoft Dynamics 365 Customer Service

Seamless Customer Service means Life-long Relationships

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Foster loyal customer relationships

Dynamics 365 Customer Service provides your front-line service team with the tools they need to resolve cases quickly and to the highest degree of customer satisfaction. Discover patterns in your customer’s needs and share these knowledge-based articles to empower other team members.

Excellent customer service is now more important than ever before to provide to increase important customer loyalty and retention. With Dynamics 365 Customer Service, your organization leverages built-in intelligence that consistently and effectively delivers faster, more personalized service to your customers.

Differentiate Your Brand With Microsoft Dynamics 365 For Customer Service

Customers are more empowered than ever before and expect to engage with your brand on their terms.

Take a moment and see how you can deliver amazing customer experiences.

Solution Benefits

Service Agent Enablement
With the right information, your customer service agents will provide consistent answers to customer questions across different channels. Dynamics 365 for Customer Service produces a dynamic interface optimized to drive the next best action.
Empower Your Service Team
Ensure customer service agents resolve issues quickly with knowledge-driven case management ensuring efficiency and productivity. Automate and streamline predictable and repeatable inquiries resulting in high-quality and effective customer interactions.
Actionable Insights
Use insights to optimize agent performance, get a 360-degree view of customer journeys, and reduce operational costs.
Holass

Starting at CDN $64.00

per user/month

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Functionality

Microsoft Dynamics 365 Customer Service Functionality

  • Task management
  • Service calendar management
  • Product information management
  • Client management
  • Integration with Dynamics 365
  • Virtual Agent for Customer Service
  • Customer service center
  • Connected customer service
  • Queue management
  • Case management
  • Omnichannel for Customer Service
  • Knowledge article templates
  • Knowledge management
  • Service scheduling migration tool
  • Service management

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D365 “Quick Start” Package for SME’s.

Frequently Asked Questions About Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 for Customer Service is an all-in-one, customer experience-focused platform that specializes in enables the best customer support and service possible. It communicates across all channels that your customers use, automating and guiding typical customer service processes like ticketing queues, knowledge base sharing, SLA and entitlement management, and scheduling services.

There are two basic user licenses. Dynamics 365 Customer Service Professional at Cdn$64.00 for core functionality and Customer Service Enterprise at Cdn$121.60 for advanced features. There is also a Team member user license with restricted functionality.

You can activate virtual agents for modern self-service solutions. Share knowledge through community portals. Interact with customers on their preferred channel. Analyze and act on customer feedback and enhance support with integrated IoT alerts.

Let us help you create seamless customer service experiences.

Schedule a demo or hands-on trial, ask questions, and get advice!

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