Microsoft Dynamics 365 Development and Customization​

Mold Dynamics 365 to meet your unique business objectives

We Make Dynamics 365 Work Towards Your Business Goals

Microsoft Dynamics 365 is the best all-in-one suite of apps that can fulfill all the technological requirements for your SME business. Every organization has its own unique culture, distinctive operating style, and specific workflows. To suit your business expectations, we can fine-tune the software and build customizations to meet your needs. That is where our Microsoft Dynamics development and customization experts step in.

Our Microsoft Dynamics development specialists possess advanced knowledge of the software and they combine this knowledge with a strong record of experience in processes, project methodology, and IT architecture to assist you with your requirements. If a requirement cannot be implemented with the standard product, then our specialists make simple, customer-specific apps that work just the way you want them to.

Dynamics Customization

Customization of Microsoft Dynamics 365 is critical to accelerating your journey towards achieving business objectives.

Many of these Microsoft Dynamics customizations can easily be made with out-of-the-box functionality included with Dynamics 365 and do not require major investment. When it comes to more complex business requirements, our Dynamics experts will listen and present customized business logic options or build custom applications on the Microsoft Dynamics platform.

Level 1 of Microsoft Dynamics 365 customizations include situations like writing workflows for various tasks, customizing dashboards, inserting data filters, and more. Here are some examples of basic Dynamics 365 customizations include:


  • Extend custom entities

  • Create custom forms

  • Generate custom entities

  • Broaden standard views

  • Create custom views


  • Develop workflows with custom logic

  • Create custom business process flows

  • Formulate business rules enforcing data integrity

Level 2 customizations requires minimal coding with integrated support for third-party software. Some of the areas where level 2 Dynamics 365 customizations are completed include: ​


  • Set the value of a field in the form

  • Create a field in the form

  • Flag an error message when an invalid entry is made for any field


  • To enable or disable a field

  • Hide or display a parameter depending on the criteria

Level 3 customizations require significant technical proficiency to incorporate specific functions into the Dynamics 365 system. Extensions or plug-ins are written based on the expertise of our developers. Custom functionality is created to meet the specific business needs and outcomes. Some examples of where an advanced level of Dynamics 365 customization is required include:


  • Design and execute custom plug-ins

  • Delete or update certain records

  • Create custom workflows


  • Embed a CRM form

  • Develop custom web/server-hosted web applications

How you benefit

What Concept Offers

Microsoft Dynamics 365 is extremely flexible when it comes to customizing, integrating, and extending. It provides wide-ranging opportunities for businesses to create highly customized and integrated applications to achieve their business goals more efficiently.

Your business may need Microsoft Dynamics 365 customizations to handle complex requirements like a custom screen, reports, or business workflow. We transform your Microsoft Dynamics 365 to the way you want to meet your specific business needs. Our Microsoft dynamics development and customization services are tailored to meet your business needs that will translate into improving your business efficiency and productivity.

Let us help you customize Dynamics 365
to your business’s needs​

Schedule a demo or hands-on trial, ask questions, and get advice!