Managed IT Services

Helping you focus your efforts on your core business objectives

Achieve a stress-free IT environment

Concept simplifies information technology to help businesses reach their goals. Growing businesses require the latest technology and IT support to function efficiently and keep up with the competition. For small to medium-sized businesses (SMBs) like yours, it can be difficult to manage the ongoing cost of technology and the support needed to use and maintain it.

Concept offers a simplified reliable proactive IT management and maintenance program through our Managed IT Services. Our Managed IT Services is provisioned from Concept’s secure, 10,000sqft, fully redundant state-of-the-art data centre that is equipped with multi-carrier high capacity fiber options, redundant power systems, and 24/7 video monitoring and surveillance.

Our industry-leading proactive Managed IT Services program gives you the benefits of an experienced Managed IT service team to handle all your software and hardware needs while removing the expense of doing it all in-house.

Concept’s certified professionals manage your workloads to make sure they are always protected and available.

Our Managed IT Services Portfolio

Managed Core Monitoring

With the Managed Core Monitoring service, Concept will ensure client systems are healthy by constantly monitoring for anomalies.

Managed Firewall Service​

Leveraging Concept’s 24/7 Network Operations Team, we monitor and manage the client’s perimeter device.

Managed Private Cloud Monitoring​

Concept will ensure client systems are healthy and performing optimally by constantly monitoring for anomalies and resolving infrastructure issues.

Managed Disaster Recovery​

A fully managed disaster recovery option can enable immediate application failover as well as failback of applications and data within pre-set recovery time objectives and recovery point objectives to allow business continuance.

Proactive Monitoring​

24×7 availability monitoring of network devices and connections with automated notifications to key customer contacts in the event of an outage.

Managed Security Patching Service​

Concept provides infrastructure tasks such as hardware and hypervisor updates to ensure systems are secure.


How a Managed Services plan can help your business

Small to medium-size businesses who still adhere to the “break/fix” model of IT support very often have to wait for 2 to 3 times as long for an IT support company to troubleshoot, diagnose, and repair systems than if they were under a Managed Services plan. This is due to the time required for diagnostics and testing, due to minimal knowledge of their systems and network. SME’s experience faster performance, fewer glitches, and practically zero downtime

Some components of your network will degrade in performance over time, causing it to slow down, hang up and crash. The regular preventative maintenance offered through a Managed IT Services plan will make your computers, servers and other network hardware stay in shape for maximum speed, performance, and reliability.

With a Managed Services plan, you’ll get top-level IT support and your data will always be safeguarded.

We Are Concept Computer

Why choose Concept

Concept Managed IT services support for SME’s gives you the freedom to focus on your core business. We have the technical and business expertise to keep your systems running smoothly, your data protected, increase your protection against cyber-threats, and implement a disaster recovery plan, all while your team remains effective, efficient, and profitable. Concept is an IT support services company that is big enough to handle all of your technology needs, and small enough to give you the individual attention you deserve.

Let us help you manage your
IT infrastructure.

Schedule a demo or hands-on trial, ask questions, and get advice!