Support and Maintenance

We’re here whenever you need us.

Reliable, Experienced, and Committed To Our Clients

You will quickly notice that when you engage with Concept, not only do you get vast expertise, but you also get our business philosophy of commitment, hard work, and dedication. We understand that much of the effort and attention is consumed by activities such as implementations, customizations, and integrations, we never lose sight of the genuine importance of Microsoft Dynamics support and maintenance.

The infrastructure surrounding the applications can be complex. It is expected that questions, issues, and challenges will arise. When they do, Concept support is ready to help you. The Concept team of Microsoft professionals is uniquely qualified with vast experience in the Microsoft Dynamics 365 ecosystem that includes a deep understanding of networks, servers, and IT infrastructure. We want to ensure that your company gets the maximum value out of your investment in Microsoft Dynamics solutions.

We’re Here For You

Our support and maintenance model is designed to accommodate your unique and changing business needs to maximize Microsoft Dynamics support efficiencies in your organization.

Our support plans are provided to current clients and to any organization using Dynamics NAV, Microsoft D365 Business Central, and all Dynamics D365 products.

We know that our customer is our reason for being here. We have a reputation for always going over and above to help our customers, which has kept us in business for over 35 years.


  • Break/Fix Technical Issues

  • Compatibility Issues

  • Additional Functionality Add-in

  • Custom Development Requests

  • Integrations

  • Microsoft Product and ISV Support

  • Mission Critical Support

  • System Upgrades

  • How-to Questions

  • Troubleshooting Assitance

  • Error tracking

  • And Much More…


Why should you choose Concept as your Microsoft Partner?

Pay as you need

Our customers only pay for what they need and use with no fixed fees. This popular support plan ensures that you get the most from your support team and budget.


Onboarding with Concept is quite simple and easy - we work around your schedule and expectations.


Concept can provide scalability in resources, up or down, depending on your unique business requirements.


We will invest in the knowledge transfer to you and always be available for questions by our customers.


You simply can’t afford downtime caused by delayed support response times. Tailored enhanced support plans are available that are tracked and transparent.

Let us help you keep your IT running smoothly and disruption-free.

Schedule a demo or hands-on trial, ask questions, and get advice!